Terms of service
Last updated: October 3, 2026
1. Who we are. This store is operated by Sedgewilde LLC, a Michigan limited liability company ("Sedgewilde," "we," "us"). You can reach us at hello@sedgewilde.com. By placing an order, you agree to these terms and to our Shipping Policy and Refund Policy, which are part of them. Delivery times, final-sale items, returns, damaged or wrong items and substitutions are covered by those policies. Before you check out, you'll be asked to confirm that you agree to these terms and our Refund and Shipping Policies, which are also linked at checkout. Our Privacy Policy explains how we handle your information.
2. Who can order. You must be at least 18 to place an order. If you're under 18, a parent or guardian must place the order. We ship to the lower 48 states and Washington, D.C. only, not yet to Alaska, Hawaii, U.S. territories or other countries.
3. Our products. Our products come from makers and suppliers we choose, and they ship from within the U.S. unless the product page says otherwise. Where an item ships from isn't necessarily where it was made, and we don't make claims about where our products are made. We describe each item in good faith from the maker's information and, where we have them, our own samples. Handmade, hand-poured and made-to-order pieces vary slightly from piece to piece and from the photos, and colors can look different on different screens. Small differences like these are normal and aren't defects. If an item is significantly different from its description, our Refund Policy treats it as wrong.
4. Prices, availability and errors. Prices are in U.S. dollars and can change at any time before you order. Items can sell out. If a price, description or availability error affects your order, we'll email you before it ships. We may cancel just the affected item (or the whole order, if you prefer) and refund you in full for what we cancel. We may limit quantities. Sales tax is added at checkout where required. We don't show "compare at," "was" or savings prices.
5. Orders and payment. Your payment is charged when you place your order, and we email you an order confirmation. If we can't fill an order (for example, an item is no longer available, there's a pricing error, or we suspect fraud), we'll cancel it, tell you by email and refund you in full to your original payment method within 7 business days; your bank may take a few more days to show it. If one piece of a set becomes unavailable, the Substitutions section of our Refund Policy applies instead. Payments are processed by Shopify Payments; we never see or store your full card number.
6. Changing or cancelling an order. Email hello@sedgewilde.com as soon as you can. We can usually change or cancel an order within 12 hours of placing it, as long as it hasn't been passed to the maker. Made-to-order and personalized items can't be cancelled once the maker has started them; we'll tell you if that's the case. If we can cancel, you get a full refund. This doesn't affect your right to cancel for a shipping delay under clause 7.
7. Shipping delays. If we can't ship by the time stated on the product page or in our Shipping Policy, we'll email you before then with a new ship date (or tell you we can't give one, and why) and the choice to cancel for a full refund. If the new date is within 30 days and you don't reply, we'll treat that as a yes. If it's more than 30 days late, or we can't give a date, your order will be cancelled and refunded unless you tell us you'd like to wait; if you agree to wait with no date, you can still cancel any time before it ships. If we miss the new date, we'll ask again, and if you don't reply your order will be cancelled and refunded.
8. Delivery and lost packages. Ownership and risk of loss pass to you when the carrier delivers your package to the shipping address you gave us. Items from different makers may arrive in separate packages, so check your tracking emails before reporting something missing. If tracking hasn't updated for 7 business days, email us and we'll replace or refund the missing items. If a package is marked delivered but you can't find it, check with neighbors and around the property, then email us within 7 days of the delivery date; we'll take it up with the maker and the carrier and help however we can. Please double-check your address at checkout: makers ship fast, so we can't always change it after you order. If a package comes back because of an address error or a refused delivery, we'll refund the item price once it's returned to the maker, or reship it if you cover the new postage. Final-sale items can't be refunded in that case.
9. Personalized items. You're responsible for the text you submit, so please check spelling, spacing and capitals before you order. The maker makes exactly what you enter, and it can't be changed once they start. We may refuse or cancel (with a full refund) any personalization that uses someone else's trademark, logo, copyrighted words or likeness without permission, or that is offensive, hateful, harassing or unlawful. Personalized items are final sale, unless they arrive damaged or defective, or don't match the text you entered; then send a photo within 7 days of delivery and we'll remake it or refund you.
10. Using our products safely. Follow the label and the care notes on each product page. Our skin, bath and hair products are cosmetics, made for cleansing, moisturizing and fragrance; they are not medicines. They are for external use: read the ingredient list for allergens (for example, almond (tree nut) oil) and patch-test first. Never leave a burning candle unattended. If you are pregnant, nursing, have a medical condition or are unsure, ask your doctor before use.
11. Our content. The text, photos and design of this site belong to us or to the people who licensed them to us. Please don't copy them for commercial use without permission. Makers' names and marks belong to their owners.
12. Reviews and photos. You're free to share honest reviews, good or bad, here or anywhere. If you post a review or send us a photo to share, you keep ownership of it and give us a non-exclusive, royalty-free permission to show it on our site and in our marketing, with your first name and last initial unless you ask otherwise. Please only send photos you have the right to share. We never publish your private emails to us. We publish reviews honestly: we don't edit them to change their meaning, remove them because they're negative, or post reviews from people who didn't buy. We may remove a review, whatever its rating, only if it includes someone else's personal information or likeness, is defamatory, harassing, abusive, obscene or discriminatory, is clearly false, isn't about our products, or we reasonably believe it's fake. If we ever offer anything in exchange for a review, we'll say so on the review.
13. Our responsibility to you. If an item arrives damaged, defective or wrong, our Refund Policy explains how we'll replace it or refund you. That promise is in addition to, not instead of, your rights under the law, including the legal promise that what we sell is fit for its ordinary use. Nothing in these terms limits any right you have under Michigan or federal consumer-protection law.
14. Michigan law. These terms are governed by Michigan law. If you live in another state, you keep any consumer protections your state's law gives you that can't be waived. If we can't fix a problem by email, a dispute can be brought in the state or federal courts serving Ottawa County, Michigan, or in a small-claims or other court where you live if your state's law allows it. Before going to court, please email us at hello@sedgewilde.com. Most problems can be fixed with a reply.
15. Changes. We may update these terms. The version in effect when you place an order applies to that order; the "last updated" date shows when they changed.
16. Accessibility. We want everyone to be able to use our site. If something is hard to use, email hello@sedgewilde.com and we'll help you order.
17. Contact. Sedgewilde LLC · hello@sedgewilde.com · We aim to reply within 1 business day.